Client Satisfaction Services
We regularly send out Client Satisfaction Forms for clients to complete and return, anonymously if desired. Many are returned, some with contact details provided; some not. We receive many thank you cards and, increasingly, email messages of thanks.
The high volume of repeat business , we think, is testament itself.
A sample of responses is included below.
Just wanted to personally thank you for your support and help with our move. Your efficient and professional approach to the target move was superb and I have no hesitation in recommending you and the company.
I found Llewellyn-Jones solicitors very friendly, helpful and very professional.
We very much appreciated all the help you gave us… very understanding and professional… brought to an end a very long worry for us. Thank you.
Excellent service. A very warm welcome from reception staff on arrival and I found that receptionists had an excellent telephone manner.
I have no comments or suggestions that would help to improve the level of service. However, I would instead like to comment at the wonderful level of service I received from all members of staff especially Mrs Fletcher who has been an invaluable support for both myself and my family.
Good service all round, pleased.
Client came in to arrange to renew his will which had been drawn up previously with another firm in Chester. He wanted us to know that the biggest selling point to him was the car park.
Always friendly, very honest in advice given.
Wonderful service by all. Clear, honest and professional, very pleased. Thank you.