Client Satisfaction Services
We regularly send out Client Satisfaction Forms for clients to complete and return, anonymously if desired. Many are returned, some with contact details provided; some not. We receive many thank you cards and, increasingly, email messages of thanks.
The high volume of repeat business , we think, is testament itself.
A sample of responses is included below.
I have no comments or suggestions that would help to improve the level of service. However, I would instead like to comment at the wonderful level of service I received from all members of staff especially Mrs Fletcher who has been an invaluable support for both myself and my family.
Hi Gwenllian. Thank you so much for your fast work. Very much appreciated! From Mr and Mrs X”
Do you have any comments on the service or in general?
“No, everything went well in the process, very impressed with Emma Mays on her efficiency and kept us updated on how the process was going”
“Thank you for your help in all the transactions Dion.
I didn’t expect things to go as smoothly as they did. A real testament to your professionalism”
Nerys and Debbie
Now I have settled in my flat I thought I’d send a quick note to thank you both in helping my buy a place in XXXXX. …….so I have you two to thank in making the legal process as smooth and easy for me in this purchase.
Excellent service. A very warm welcome from reception staff on arrival and I found that receptionists had an excellent telephone manner.
Wonderful service by all. Clear, honest and professional, very pleased. Thank you.
Dear Nerys and Debbie
Thank you so much for all the tireless work you had to do in order to set my purchase completed. It couldn’t have been easier and I wanted you to know how much I appreciate everything you did.
“I want to thank you (Emma) and Dion for your sensitive handling of this case, especially in regard to my situation XXXXX XXXXXXXXXXXXXXX and then XXXXXXXXX. You have always been most kind to me and I really appreciate it.
I am hoping to move XXXXXXXXX once my own property is sold, and I will have no hesitation in using Llewellyn-Jones for my legal services. “