Client Satisfaction Services

We regularly send out Client Satisfaction Forms for clients to complete and return, anonymously if desired. Many are returned, some with contact details provided; some not. We receive many thank you cards and, increasingly, email messages of thanks.

A sample of responses is included below.

I have no comments or suggestions that would help to improve the level of service.  However, I would instead like to comment at the wonderful level of service I received from all members of staff especially Mrs Fletcher who has been an invaluable support for both myself and my family.

– Client Satisfaction Questionnaire

We very much appreciated all the help you gave us… very understanding and professional… brought to an end a very long worry for us.  Thank you.

– Client Satisfaction Form

The advice you gave me was true and correct. It was easy to make contact. The service you gave me was very good, you could not have done more. The case lasted longer than I thought no fault of our own. I would like to thank all the people involved in my case from Mrs Fletcher to the lady at the desk that answered my phone calls.

– Client Satisfaction Questionnaire – June 2015

May I take this opportunity to thank Mr Williams and you for dealing with what turned out to be a protracted and involved purchase.  We are delighted with the outcome and the professional way your firm dealt with us.  Many thanks.

– E-mail – March 2016

Wonderful service by all.  Clear, honest and professional, very pleased.  Thank you.

– Client Satisfaction Form

…was very supportive and everything was explained in order that I could understand clearly the procedures of the Magistrates Court. I have been aware of Llewellyn-Jones solicitors for many years, and felt confident in receiving professional assistance and advice.

– Client Satisfaction Questionnaire – July 2015

One last thing, may I take this opportunity to thank you for all the work and assistance during the sale process, it really is appreciated;  you and Nerys made the process for me easier; it was a pleasure working with you both which I will certainly recommend your services.

– Email – October 2015

Excellent service.  A very warm welcome from reception staff on arrival and I found that receptionists had an excellent telephone manner.

– Undated Client Satisfaction Form

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