Client Satisfaction Services
We regularly send out Client Satisfaction Forms for clients to complete and return, anonymously if desired. Many are returned, some with contact details provided; some not. We receive many thank you cards and, increasingly, email messages of thanks.
The high volume of repeat business , we think, is testament itself.
A sample of responses is included below.
“Huge thanks to you and your colleagues for all your help and hard work. I’ve really appreciated the way you’ve been so efficient and friendly – always prompt in getting back to me whenever I’ve emailed.”
“……..I just couldn’t have chosen a better place to start a new life. All this couldn’t have taken place without your careful input to scrutinise everything and organise the legal transfers. ………..So I wish to thank you for carrying out the necessary duties which have now led me to living in this delightful part of the country, but a long way from North Wales”.
Additional Comments: “I have been extremely satisfied with the service and advice I received. Despite having never met Colette face to face due to covid restrictions, we have had regular contact by email and telephone conversations when I requested. I felt informed and involved in all decisions”.
How did you hear of us? – “My parents use this solicitor and you handled my house purchase”
Dear Nerys – “Thank you so much for all your hard work and help over the past seven years, I am very grateful. And not forgetting your secretary and the people who answer the phone!”
“Emma – thank you for your incredible support and diligent expertise in helping myself, XX, SSS and XXXXX navigate our respective sales and purchases. We are very lucky to have you on our side!
“Thank you very much for your help with the completion of the sale of XXXXXXXX XXX. It must have been a really busy time and stressful for you with the stamp duty holiday ending so I really appreciate you making sure that everything went through on time……… Thank you again for your help, I hope to buy another property in the near future so will hopefully be in touch again soon.”
“We should like to thank you for all the hard work you put in on our behalf re the sale of XXXXXXXX
We are grateful for your expertise and guidance as we were very green at selling houses…….”
“Thanks for all your support shown to XXXXXXXX and the family at this incredibly difficult time. Your approach and professionalism made this incredibly difficult task more bearable and eased the burden which had weighed heavy for XXXXXXXX You certainly went above and beyond when attending XXXXXXXXXXXX as XXXXXX’s health deteriorated. Once again, many thanks.
Client satisfaction form – marked 5 on every question
“Thank you so very much for your care and attention. Your professional manner gave me a great deal of confidence and took away a lot of stress” CF – family
We very much appreciated all the help you gave us… very understanding and professional… brought to an end a very long worry for us. Thank you.