Client Satisfaction Services

We regularly send out Client Satisfaction Forms for clients to complete and return, anonymously if desired. Many are returned, some with contact details provided; some not. We receive many thank you cards and, increasingly, email messages of thanks.

The high volume of repeat business , we think,  is testament itself.

A sample of responses is included below.

We very much appreciated all the help you gave us… very understanding and professional… brought to an end a very long worry for us.  Thank you.

– Client Satisfaction Form

Nerys and Debbie

Now I have settled in my flat I thought I’d send a quick note to thank you both in helping my buy a place in XXXXX.  …….so I have you two to thank in making the legal process as smooth and easy for me in this purchase.

– Card, summer 2019

Do you have any comments on the service or in general?

“No, everything went well in the process, very impressed with Emma Mays on her efficiency and kept us updated on how the process was going”

– December 2019 – Client Satisfaction form

“I wish to thank both you and Emma for the support, advice and professionalism shown to me in the work linked to the sale and purchase”  (DW/EM)

– March 2021

I have no comments or suggestions that would help to improve the level of service.  However, I would instead like to comment at the wonderful level of service I received from all members of staff especially Mrs Fletcher who has been an invaluable support for both myself and my family.

– Client Satisfaction Questionnaire

Excellent service.  A very warm welcome from reception staff on arrival and I found that receptionists had an excellent telephone manner.

– Undated Client Satisfaction Form

“I want to thank you (Emma) and Dion for your sensitive handling of this case, especially in regard to my situation XXXXX  XXXXXXXXXXXXXXX and then XXXXXXXXX.  You have always been most kind to me and I really appreciate it.

I am hoping to move XXXXXXXXX once my own property is sold, and I will have no hesitation in using Llewellyn-Jones for my legal services. “

– Extract from undated letter (late 2019)

Wonderful service by all.  Clear, honest and professional, very pleased.  Thank you.

– Client Satisfaction Form


Client satisfaction form – marked 5 on every question

“Thank you so very much for your care and attention.  Your professional manner gave me a great deal of confidence and took away a lot of stress”   CF – family

– January 2021

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