POLICIES

Privacy Policy

 At Llewellyn-Jones we are committed to protecting and respecting your privacy.  This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Llewellyn-Jones Ltd, Victoria House, Grosvenor Street, Mold CH7 1EJ

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site
  • If you contact us, we may keep a record of that correspondence.

 You have the right to request a copy of the information that we hold about you and we may make a small charge for this service.

 IP addresses and cookies

Our system administration process may collect information about your computer, including where available, your IP address, operating system and browser type.  This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

A cookie is a small text file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  Traffic log cookies can be used to identify which pages are being used. This helps to analyse data about web page traffic and can improve a website in order to tailor it to customer needs. We presently do not use this information for statistical analysis purposes however should we do so in the future after analysis the data will be removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.   If you want to block or delete cookies from our website, you can use your browser to do this. If you need to check how to change your cookie preferences, you should use your brower’s   “Help” menu. You can restrict cookies in the same way.  However, this may prevent you from taking full advantage of this website.

Uses made of the information

 Under no circumstances will your personal information be sold by us to any other organisation

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Equality and Diversity

 We aim to treat everyone equally and with same attention, courtesy and respect, regardless of their age, disability, race, religion or belief, sex or sexual orientation, gender/gender re-assignment, marriage or civil partnership status, pregnancy or maternity status and/or any other areas described as a protected characteristic under the Equality Act 2010.

DISCLAIMER

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only.  No warranty, whether express or implied is given in relation to such materials.  Llewellyn-Jones shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

Website Terms of Use

 The content of the pages of this website is for your general information and use only.  It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited.

From time to time, this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

REGULATORY

 Authorisation

 The firm is authorised and regulated by the Solicitors’ Regulation Authority (SRA) and adheres to the Solicitors’ Code of Conduct.   The SRA Handbook outlines its regulatory requirements.

Compliance officers

 In 2012 and in line with SRA requirements the firm sought and achieved approval of the nominated Compliance Officers as follows:

Mr Dion ap Geraint Williams – Compliance Officer for Finance and Administration (COFA)

Mrs Colette Andrea Fletcher – Compliance Officer for Legal Practice (COLP)

The COLP and COFA  are responsible for ensuring processes are in place to enable the firm, its managers and employees, and anyone who has any interest in the firm to comply with the SRA Handbook.  They have responsibility for the firm’s systems and controls and take responsibility for risk management in the firm’s delivery of legal services.

Provision of Service Regulations 2009

We hold professional indemnity insurance in line with our regulatory obligations and comply with the above regulation by displaying the required details of our Professional Indemnity Insurance in each of our offices.

Equality and Diversity

 Workforce Diversity Data

 The firm has complied with the requirement of the SRA to conduct and report Diversity Data annually.

Publishing workforce diversity data

 In line with SRA guidance:    “SRA/Ethics Guidance/Publication Framework” the practice will not  publish the data.

Complaints

 We want to give you the best possible service.  However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you.  In the first instance it may be helpful to contact the solicitor who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage.  If you feel that you would like to make a formal complaint then you contact our Practice Manager.

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman.  The Legal Ombudsman investigates problems about poor service from solicitors.  Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first.  If you have, then you must take your complaint to the Legal Ombudsman:

  • within six months of receiving a final response to your complaint and
  • six years from the date of act/omission; or
  • three years from when you should reasonably have known there was cause for complaint (only if the act took place more than six years ago)

The act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5 October 2010.

If you would like more information about the Legal Ombudsman please contact them:

Visit www.legalombudsman.org.uk

Call 0300 555 0333 between 8.30am to 5.30pm.  For minicom call 0300 555 1777.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.  Calls are recorded and may be used for training and monitoring purposes.

Email enquiries@legalombudsman.org.uk

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Do not send original documents to the Legal Ombudsman.  They will scan any documents you send to them to make computer copies and then destroy the originals.

If you do not wish to submit your complaint directly to us, as set out above, you may be able to submit your complaint via the European Commission’s ODR platform (http://ec.europa.eu/consumers/odr/).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Accreditations

  • Conveyancing Quality
  • Family Law Advanced
  • Resolution
  • Cyfreithiwr i'r Teulu cydweithredol