We regularly send out Client Satisfaction Forms for clients to complete and return, anonymously if desired. Many are returned, some with contact details provided; some not. We receive many thank you cards and, increasingly, email messages of thanks.

The high volume of repeat business , we think,  is testament itself.

A sample of comments are included below

You can also complete our on line survey:

    Please rate how you found the service using the following guide;

    1 – Strongly disagree, 2 – Disagree, 3 – Neither agree nor disagree, 4 – Agree, 5 – Strongly agree

    Were we polite and professional in our dealings with you?

    How informative did you find our staff?

    Would you recommend us to a friend?

    Do you feel that the fees as charged are fair?

    Was the technical knowledge satisfactory?


    Did we explain the law and procedure in a way that was easily understood?

    Are you happy with the service that you received?

    Were you provided with clear information and kept updated throughout the matter?

    Do you feel that the advice that you were given was suitable and took account of your circumstances?

    Do you feel confident that we showed that fair treatment of clients was an important issue to the firm?

    Thank you for completing this questionnaire. Your responses are completely confidential. However if you would like us to contact you to discuss any of the issues raised, please complete your name, address and contact details below:

    If you do not require us to contact you please leave this section blank


    • Accreditations

    • Conveyancing Quality
    • Family Law Advanced
    • Resolution
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