On line Client Satisfaction Survey

Person who dealt with your matter*

Please rate how you found the service using the following guide;

1 – Strongly disagree, 2 – Disagree, 3 – Neither agree nor disagree, 4 – Agree, 5 – Strongly agree

Were we polite and professional in our dealings with you?

12345

How informative did you find our staff?

12345

Would you recommend us to a friend?

12345

Do you feel that the fees as charged are fair?

12345

Was the technical knowledge satisfactory?

12345

Advice

Did we explain the law and procedure in a way that was easily understood?

12345

Are you happy with the service that you received?

12345

Were you provided with clear information and kept updated throughout the matter?

12345

Do you feel that the advice that you were given was suitable and took account of your circumstances?

12345

Do you feel confident that we showed that fair treatment of clients was an important issue to the firm?

12345

Do you have any comments on the service or in general?

Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact

Thank you for completing this questionnaire. Your responses are completely confidential. However if you would like us to contact you to discuss any of the issues raised, please complete your name, address and contact details below:

If you do not require us to contact you please leave this section blank

Your Name

Your Phone No.

Your Email